[h=2]Our Venetian Clean Commitment[/h]
The health and safety of our Team Members, our guests, and our community is our top priority. By closely monitoring industry and government guidance regarding the COVID-19 virus, including information supplied by the Southern Nevada Health District (SNHD), Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), we have devised additional guidelines and procedures for sanitation and cleaning, with an emphasis on the prevention of virus transmission. This document represents a summary of more than 800 separate initiatives rolled out in response to the COVID-19 pandemic.
Our Venetian Clean Commitment was designed to enhance safety and minimize risk for our visitors and Team Members. It ensures the hygiene and sanitation practices of our resort and convention center meet or exceed regulatory requirements and the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.
These protocols are based on the most current information available on sanitization and cleanliness for the hospitality industry, as well as other pertinent industries. As we move forward, we will continue to adhere to guidance provided by federal, state and local authorities including the SNHD, CDC and the Nevada Gaming Control Board (GCB). As these guidelines continue to evolve, more specific details will be available on this page.
Our Venetian Clean Commitment covers all towers of Venetian Resort, including The Venetian tower, The Palazzo tower and Venezia tower, as well as the Congress Center and Sands Expo Convention Center.
Specific immediate steps we have taken include:
The health and safety of our Team Members, our guests, and our community is our top priority. By closely monitoring industry and government guidance regarding the COVID-19 virus, including information supplied by the Southern Nevada Health District (SNHD), Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), we have devised additional guidelines and procedures for sanitation and cleaning, with an emphasis on the prevention of virus transmission. This document represents a summary of more than 800 separate initiatives rolled out in response to the COVID-19 pandemic.
Our Venetian Clean Commitment was designed to enhance safety and minimize risk for our visitors and Team Members. It ensures the hygiene and sanitation practices of our resort and convention center meet or exceed regulatory requirements and the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.
These protocols are based on the most current information available on sanitization and cleanliness for the hospitality industry, as well as other pertinent industries. As we move forward, we will continue to adhere to guidance provided by federal, state and local authorities including the SNHD, CDC and the Nevada Gaming Control Board (GCB). As these guidelines continue to evolve, more specific details will be available on this page.
Our Venetian Clean Commitment covers all towers of Venetian Resort, including The Venetian tower, The Palazzo tower and Venezia tower, as well as the Congress Center and Sands Expo Convention Center.
Specific immediate steps we have taken include:
[h=2]Our Venetian Clean Protocols[/h]
To minimize risk and enhance safety for visitors and Team Members, we use disinfectant products that have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other pathogens. We have increased our routine environmental cleaning and adhere to the recommendations set forth in the EPA Emerging Pathogen Policy regarding cleaning and disinfectants. Disinfectants are applied during cleaning of our guest suites, public spaces, meeting rooms, and other “high-touch” areas.
To minimize risk and enhance safety for visitors and Team Members, we use disinfectant products that have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other pathogens. We have increased our routine environmental cleaning and adhere to the recommendations set forth in the EPA Emerging Pathogen Policy regarding cleaning and disinfectants. Disinfectants are applied during cleaning of our guest suites, public spaces, meeting rooms, and other “high-touch” areas.
[h=2]Our Top-Line Details[/h]
Our Venetian Clean commitment represents more than 800 separate initiative that have been introduced to enhance the safety and minimize risk for guests and Team Members. These are the top-line Venetian Clean details:
Our Venetian Clean commitment represents more than 800 separate initiative that have been introduced to enhance the safety and minimize risk for guests and Team Members. These are the top-line Venetian Clean details:
- CLEANING: Above all, we have increased the frequency of routine cleaning in public spaces, heart-of-house back areas, and guest suites, meeting or exceeding CDC guidelines. This includes the use of disinfectants that are EPA registered for emerging viral pathogens, and exploring new technologies such as UV lighting and electrostatic sprayers. Throughout the resort, hundreds of individual sanitation stations that include hand sanitizer or sanitizing wipes have been installed.
- PERSONAL PROTECTIVE EQUIPMENT (PPE): Guests are welcome to wear personal face masks and gloves while visiting the resort. If a guest does not have one, we will provide one. Such PPE will be worn by all Team Members, which we provide based on role and responsibilities, and in adherence to state or local regulations and guidance. Upon arrival, our guests will receive a Venetian Clean “personal care” amenity kit in their suites, with two face masks, two sets of gloves, a 2 oz. bottle of hand sanitizer, and a packet of sanitizing wipes per suite. Each day of their stay, guests will be provided fresh masks and gloves. For guests not staying at the resort, masks and gloves will be available at our thermal screening areas, Grazie desks and throughout the casinos.
- SCREENING: Thermal scanners will be placed at every entrance to The Venetian Resort and Sands Expo Convention Center, providing non-invasive temperature checks upon arrival.
- AIR QUALITY: Throughout the resort, the frequency of air filter replacement and HVAC system cleaning has been increased, and we have maximized our fresh-air intake to increase external air flow into the building. In specific areas, we now use hospital-grade HEPA filters.
- SAFETY AND SECURITY: A team of security officers and certified Emergency Medical Technicians (EMTs) continue to offer service to the entire resort. Our EMTs are on site with service available 24 hours a day at The Venetian Resort.
- TRAINING: Our Team Members are undergoing additional Venetian Clean training, including proper handwashing, physical distancing, and enhanced sanitation protocols. This training includes procedures for guests or Team Members who become ill while at the resort.
- TESTING: We believe it is critical for our Team Members to be well-informed about their health. Prior to reopening, The Venetian is providing mandatory COVID-19 testing for all Team Members, as well as optional testing for any members of their immediate households.
- THE FUN FACTOR: This is Las Vegas, after all. We know why our guests visit us, and we are committed to providing an experience that reflects this. We require our guests to take these protocols seriously, for their safety and for the safety of all. With cooperation, we can create an atmosphere where all our guests can enjoy a much-deserved respite from their daily routine.
[h=2]Physical Distancing[/h]
Guests and Team Members are required to practice physical distancing by standing at least six feet away from others while standing in queues, using elevators or moving around the resort. Restaurant tables, slot machines and other physical layouts have been arranged to ensure such appropriate distancing, complying with, or exceeding, local and state mandated occupancy limits. Where distancing is a challenge, other mitigating protocols have been introduced, such as transparent barriers. Some specific examples:
Guests and Team Members are required to practice physical distancing by standing at least six feet away from others while standing in queues, using elevators or moving around the resort. Restaurant tables, slot machines and other physical layouts have been arranged to ensure such appropriate distancing, complying with, or exceeding, local and state mandated occupancy limits. Where distancing is a challenge, other mitigating protocols have been introduced, such as transparent barriers. Some specific examples:
- Hotel Front Desks, Guest Services Desks, Box Offices and Concierge Desks. Agents utilize every other workstation to ensure six feet of separation between Team Members whenever possible. For additional separation, transparent plastic barriers have been installed in many locations.
- Guest Queuing. All areas where guests queue are marked to indicate proper distancing, including front desks, elevator lobbies, entertainment venues, coffee shops and casual dining, ride share and taxi lines.
- Hotel Guest Elevators. Signs are placed in every elevator lobby to remind guests of the suggested limit of four guests per elevator. Primary elevator lobbies will be staffed during peak hours to provide assistance and additional sanitation, such as wiping of buttons.
- Gondolas. Passengers will be capped at four riders, and will not be grouped with other parties. A gondola pilot wearing a face mask will be on board to steer the vessel. Gondoliers stationed along the canal will serenade passengers from an appropriate distance.
- Restaurants. All restaurants have reduced seating to allow for appropriate distancing between every table and chair.
- Meeting and Convention Spaces. Meeting and banquet rooms are arranged to allow for appropriate physical distancing between guests in all meetings and events, based on CDC and state recommendations.
- Casinos. Per guidelines from the Nevada GCB, guests are asked not to congregate around slot machines, table games, or at the sports book. In addition, slot machines and chairs are arranged to allow for appropriate distancing, and table games have a maximum number of chairs per table.
- Pools. Seating on our pool decks is configured to allow for at least six feet of separation between every family or couple.
- Heart of House. Physical distancing protocols are used in Team Member back areas.
[h=2]COVID-Specific Protocols[/h]
We have been asked about our specific procedures should we be alerted to a case of COVID-19 at our resort.
Case Notification. Common symptoms of the COVID-19 coronavirus include fever, dry cough, mild breathing difficulties, stomach issues, diarrhea and general body aches, according to the CDC. If you develop symptoms during your stay, or encounter any concerns about suspected COVID-19 cases while on property, please notify our Security staff. If you are feeling sick, we request that you remain in place. The Venetian Resort has a team of certified Emergency Medical Technicians (EMTs), available 24 hours a day. All Team Members are directed to contact Security, so EMTs can respond to all medical events, including potential COVID-19 cases. If we are alerted to a suspected case of COVID-19 at the resort, we will direct the guest toward appropriate medical care through our EMTs, who follow the direction of local health authorities.
Guest Suite Recovery Protocol. In the unfortunate event of a guest with a confirmed case of COVID-19, their guest suite will be removed from service to undergo a specific cleaning protocol by a licensed third-party expert. The guest suite will not be returned to service until the room is deemed safe by the third-party and consistent with the guidance of local health authorities. Similar recovery protocols address Team Member offices and work areas.
We have been asked about our specific procedures should we be alerted to a case of COVID-19 at our resort.
Case Notification. Common symptoms of the COVID-19 coronavirus include fever, dry cough, mild breathing difficulties, stomach issues, diarrhea and general body aches, according to the CDC. If you develop symptoms during your stay, or encounter any concerns about suspected COVID-19 cases while on property, please notify our Security staff. If you are feeling sick, we request that you remain in place. The Venetian Resort has a team of certified Emergency Medical Technicians (EMTs), available 24 hours a day. All Team Members are directed to contact Security, so EMTs can respond to all medical events, including potential COVID-19 cases. If we are alerted to a suspected case of COVID-19 at the resort, we will direct the guest toward appropriate medical care through our EMTs, who follow the direction of local health authorities.
Guest Suite Recovery Protocol. In the unfortunate event of a guest with a confirmed case of COVID-19, their guest suite will be removed from service to undergo a specific cleaning protocol by a licensed third-party expert. The guest suite will not be returned to service until the room is deemed safe by the third-party and consistent with the guidance of local health authorities. Similar recovery protocols address Team Member offices and work areas.
[h=2]Venetian Clean Technology[/h]
We are utilizing the latest technology to ensure a sanitary environment. Some examples:
We are utilizing the latest technology to ensure a sanitary environment. Some examples:
- Thermal scanners are deployed at each entry point to the resort to allow security officers to conduct non-invasive temperature checks of all Team Members and guests. The purpose of the thermal scan is to detect elevated temperatures in those entering our resort. By entering our resort, you consent to be scanned. Any person who has scanned a temperature of 100.4°F (38°C) or above will be discretely informed so they may seek medical attention. They will not be permitted to enter the resort. Please note: our thermal scanning is not a medical diagnosis or guarantee that anyone entering the resort has a fever or does not have a fever. If you prefer not to enter the resort, we respect your decision.
- Sprayers are utilized to apply hospital-grade disinfectant on high-touch surfaces during off-peak hours including hotel lobbies, public spaces and many heart-of-house offices. This technology, which uses the highest classification of disinfectants recommended by the CDC and WHO to treat known pathogens, is also utilized in hospitals, on airplanes and in restaurants. At The Venetian, these machines are also used throughout the resort and convention center, to disinfect public spaces.
- The use of UV lights is being used to decontaminate select shipments arriving at the resort receiving docks, mailroom, and warehouse. This technology is also being used to decontaminate meeting rooms, as well as retail and hotel equipment.
[h=2]Our Public Spaces[/h]
The frequency of cleaning and disinfecting by dedicated staff has been increased in all public spaces with an emphasis on “high-touch” surfaces including front desk counters, bell desks, elevators buttons, door handles, public restrooms, suite door locks, electronic kiosks, escalator and stair handrails, casino cashier counters, gaming machines, gaming tables, and dining surfaces. In addition, swimming pool surfaces are treated with an anti-viral/anti-bacterial treatment daily. Front-of-house restrooms are continuously sanitized, which includes wiping down counters and stalls at least once an hour. Meeting and convention spaces, casinos, restaurants and bars, retail outlets, nightlife venues, and entertainment venues each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations. Further, all of our public restrooms are equipped with automatic toilet flushers, faucets and soap dispensers.
The frequency of cleaning and disinfecting by dedicated staff has been increased in all public spaces with an emphasis on “high-touch” surfaces including front desk counters, bell desks, elevators buttons, door handles, public restrooms, suite door locks, electronic kiosks, escalator and stair handrails, casino cashier counters, gaming machines, gaming tables, and dining surfaces. In addition, swimming pool surfaces are treated with an anti-viral/anti-bacterial treatment daily. Front-of-house restrooms are continuously sanitized, which includes wiping down counters and stalls at least once an hour. Meeting and convention spaces, casinos, restaurants and bars, retail outlets, nightlife venues, and entertainment venues each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations. Further, all of our public restrooms are equipped with automatic toilet flushers, faucets and soap dispensers.
- Venetian Clean: Hand Sanitizer. Hundreds of hand sanitizing stations are readily available in high traffic areas throughout the resort, casinos, Congress Center, and Sands Expo. They are located at key guest and Team Member contact areas such as resort entrances, reception areas, hotel lobbies, casino floor, casino cashiers, electronic kiosks, restrooms, meeting and convention spaces and elevator landings. A pocket-size bottle of hand sanitizer is also provided in guest suites, as part of a Venetian Clean “personal care” amenity kit.
[h=2]Our Guest Suites[/h]
Our already stringent cleaning and disinfecting protocols have been recently upgraded to reflect current guidelines. Disinfectants (which are EPA registered for emerging viral pathogens) are used to clean guest suites, including “high-touch” items like television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-suite control panels, light switches, thermostats and flooring. In addition, our linen is washed at water temperatures above 140 degrees F, and with appropriate cleaning products in order to eliminate any possible viral and bacterial pathogens.
More.....
https://www.venetian.com/policy/ven...aign=20200527_Casino_Pre-Opening_Email1_43411
Our already stringent cleaning and disinfecting protocols have been recently upgraded to reflect current guidelines. Disinfectants (which are EPA registered for emerging viral pathogens) are used to clean guest suites, including “high-touch” items like television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-suite control panels, light switches, thermostats and flooring. In addition, our linen is washed at water temperatures above 140 degrees F, and with appropriate cleaning products in order to eliminate any possible viral and bacterial pathogens.
- Venetian Clean: In-room Amenities. Upon arrival, guests will receive a Venetian Clean “personal care” amenity kit in every suite with 2 personal face masks, 2 pairs of gloves, a 2 oz. bottle of hand sanitizer, and a packet of sanitizing wipes. Each day of their stay, guests will receive fresh masks and gloves. For guests not staying at the resort, masks and gloves will be available at the thermal screening areas, Grazie Desks and throughout the casinos.
More.....
https://www.venetian.com/policy/ven...aign=20200527_Casino_Pre-Opening_Email1_43411
